This guide provides step-by-step instructions for resetting your password in the MyRheem Version 5 platform. These steps apply to all branded versions of the site.
Overview
Managing your password in MyRheem is simple and secure. You can:
- Change your password when logged in through your profile settings
- Reset a forgotten password from the login page using the password recovery tool
Method 1: Change Your Password (While Logged In)
Use this method when you know your current password and want to update it for security purposes.
Step 1: Navigate to Your User Profile
Click the profile icon in the top right corner of the page and select "My Profile" from the dropdown menu.
Step 2: Access Security Settings
Once in your profile, click on the "Security" tab. You'll find this tab below the "User Details" section, alongside other tabs like Overview, Privileges, Addresses, and Organizations.
Step 3: Initiate Password Change
In the Security section, locate and click the "Change Password" button in the Password area.
Step 4: Update Your Password
A form will appear with three required fields:
- Current Password - Enter your existing password
- New Password - Enter your desired new password
- Confirm New Password - Re-enter your new password to confirm
After filling in all fields, click the red "Change Password" button to save your changes.
Method 2: Reset a Forgotten Password (From Login Page)
Use this method if you've forgotten your password and need to reset it before logging in.
Step 1: Access the Login Page
From the MyRheem welcome page, click the "Sign in" button to access the login portal.
Step 2: Initiate Password Recovery
On the login page, locate and click the "Forgot password?" link next to the password field.
Step 3: Enter Your Email Address
A password recovery form will appear with the message: "Forgot your password? Enter your email to reset your password."
- Enter your registered email address in the Email field
- Click the red "Submit" button
You also have the option to click "Cancel" if you remember your password.
Step 4: Complete the Reset via Email
- Check your email for a password reset link from MyRheem
- Click the link in the email
- Enter your new password on the reset page
- Log in to the platform with your new credentials
Important Notes
First-Time Password Reset
If you're transitioning from an older version of MyRheem, you may see a notification stating:
"Password Reset Required. Since this is your first MyRheem password, this step is needed to transition to the new version of MyRheem."
This is a one-time requirement to ensure your account is properly migrated to Version 5.
Multi-Brand Compatibility
Although the Rheem-branded version is shown in this guide, these password reset procedures work identically for all branded versions of the MyRheem platform.
Need Help?
If you encounter any issues during the password reset process or have questions about your account security, please contact the help desk for assistance.
Security Best Practices
- Change your password regularly for better account security
- Use a strong password with a mix of letters, numbers, and special characters
- Never share your password with others
- Keep your registered email address up to date